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The European Union has created a website to support consumers in submitting their complaints about any litigation in which they are involved. In this context, Casautomata.net  makes all the information available so that you can exercise your right to complain to an official, third party and impartial entity in the process. Thus, if you are dissatisfied with the purchase of a good or service on our website, or with the solution we have presented to resolve the situation, you can access this official website https://ec.europa.eu/consumers/odr